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Temporary Pause on Routine Appointments to Enhance Access to Care

We would like to inform our valued patients that, to better meet the high demand for services, our practice will be temporarily pausing routine appointment bookings to enable us to make changes to our appointment system. The changes will improve access to GP appointments and ensure a smoother experience for all our patients moving forward. Requests to book routine appointments can be submitted again from 7th April 2025.

We truly appreciate your understanding and continued support as we work to enhance the quality of care we provide.

Requests for urgent on the day appointments will not be affected. Therefore, if you have any urgent medical concerns, please don’t hesitate to contact us through Anima or by calling us at 01453 764222. We’re here to help!

Thank you for your cooperation while we make this change.

If you have a booked appointment before the 7th April – please be reassured this will not change.

Accessibility statement

This accessibility statement applies to the Five Valleys Medical Practice website (fivevalleysmedicalpractice.co.uk).

This website is run by Silicon Practice. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser functionality
  • zoom in up to 500% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can contact Silicon Practice.

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Silicon Practice is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 21/03/2025. It was last reviewed on 21/03/2025.

This website was last tested on 21/03/2025 against the WCAG 2.2 AA standard.

The test was carried out by Silicon Practice. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard. The website may have changed since the date of the test.

We based our audit on the NHS Accessibility checklist and the WCAG Website Accessibility Conformance Evaluation Methodology (WCAG-EM).

Page published: 5 May 2023
Last updated: 21 March 2025