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Temporary Pause on Routine Appointments to Enhance Access to Care

We would like to inform our valued patients that, to better meet the high demand for services, our practice will be temporarily pausing routine appointment bookings to enable us to make changes to our appointment system. The changes will improve access to GP appointments and ensure a smoother experience for all our patients moving forward. Requests to book routine appointments can be submitted again from 7th April 2025.

We truly appreciate your understanding and continued support as we work to enhance the quality of care we provide.

Requests for urgent on the day appointments will not be affected. Therefore, if you have any urgent medical concerns, please don’t hesitate to contact us through Anima or by calling us at 01453 764222. We’re here to help!

Thank you for your cooperation while we make this change.

If you have a booked appointment before the 7th April – please be reassured this will not change.

Feedback and complaints

We welcome your views and constructive suggestions which will help us improve our service to you.

We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families. We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences.

We’d also like to hear from you if you are pleased with the service you’ve received.

Please speak in the first instance to a member of the reception team and they will be happy to help.

Giving feedback

To provide feedback:

Making a complaint

If you feel you would like to complain, please speak to a member of the practice staff. Our complaints leaflet sets our more information on how we handle complaints.

Patient Advice and Liaison Service (PALS)

Concerned but don’t want to complain? Have a problem, but don’t know who to talk to? Worried but not sure what to do? Need information, but don’t know who to ask?

The Patient Advice and Liaison Service (PALS) can help. Whether you are a patient or a Carer let us help to make it easier. PALS is a confidential service that provides information advice and support for patients, families and carers. PALS seek to promote the importance of listening to patient enquiries and concerns. To support this, the PALS team work closely with staff who have direct contact with patients, their families and carers, providing help and information regarding enquiries or concerns raised by those receiving care or treatment.

For further enquiries call PALS on Freephone 0800 0151 548 or landline 01452 566 698. The phone lines have an answering service so messages can be left at any time and will be responded to on the next working day.

Patient Advice & Liaison Service (PALS)
NHS Gloucestershire Clinical Commissioning Group
Sanger House
5220 Valiant Court
Gloucester Business Park
Gloucester
GL3 4FE

Email
glccg.pals@nhs.net

Page published: 3 July 2023
Last updated: 26 July 2024